Customer Delivery Engineering Technical Leader

Customer Delivery Engineering Technical Leader

Location:

Bogotá, Colombia - Remote Candidates must demonstrate high proficiency in English

Responsibilities:

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
• Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Mentors and develops others

Role Specific Responsibilities:

• Contribute effectively to the areas of Customer Problem Resolution;
  Innovation;
  Engineering Engagement;
  Intellectual Capital;
  Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

Support Services:

• Actively works with Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.
• Drives and facilitates NPI/TOI delivery for product and feature updates

Professional Services:

• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate, and/or optimize Cisco's suite of products, services to accelerate business outcomes.
• Supports presale activities and translate business requirements into solution design.

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Required Skills (must have):

• CVIM/HVIM virtualization, containerization, data centers, Linux, MPLS
• Candidates will not be considered if they don´t have the following:
  Mobility:
  Knowledge of StarOS, specifically Packet Core: PGW, SGW, SAEGW, and CUPS. Knowledge of 5G SA: SMF, UPF, PCF

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience. Advanced degree (CCIE certification R&S or SP) strongly preferred.