Customer Service Rep
Job in
Florence, Lauderdale County, Alabama, 35634, USA
Listed on 2026-02-12
Listing for:
Books-A-Million, Inc.
Full Time
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Job Overview:
Under the direction of the Sr. Manager of Customer Service, the Customer Service Representative will operate by the AWBC & Books-A-Million (BAM) policies, procedures, workflows, and performance standards. Two Full-time schedules are available. One is Sun 10:00-6:00 PM & Monday
- Thursday 10:30 AM - 7:00 PM, and occasional coverage on Saturday or Sunday when needed. The other schedule is Tuesday through Friday from 10:30 PM to 7:00 PM and Saturday 10:00 AM to 6:00 PM. Proficiency with computers is required
Roles and Responsibilities
* Confer with customers by telephone 70%, chat 10%, and email 20%, to provide information about products or services, place orders, cancel orders, or obtain details of complaints and resolve them.
* Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken using various software and technology.
* Perform additional activities and research to include, but are not limited to, contacting warehouses, Books-A-Million and 2ndandcharles stores, USPS, and all related shipping and return issues.
* Educating & selling Millionaire's Club Card memberships to customers when applicable
* Ability to work weekends and overtime depending on the volume of work.
* Responsible for following all safety rules, regulations, and guidelines.
* Performs other duties as assigned.
Qualifications and Education Requirements
* Entry-level customer service position.
* High school diploma or equivalent GED required.
Preferred Skills
* Proficiency with Microsoft Office, internet, and computer skills are required.
* Previous customer service and sales experience preferred.
* Has the ability to work well under pressure and remain calm and professional through stressful or ambiguous situations.
* Can perform detail-oriented and critical thinking skills by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Physical and Environmental Requirements
* Must be able to sit at a desk using a computer for an extended period of time.
* Must be able to walk up and down two flights of stairs daily.
* Must be able to lift objects up to 15 pounds with or without assistance.
* Must be able to communicate using speech, sight, and sound with or without an assistive device.
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