Customer Service Rep
Job in
Florence, Lauderdale County, Alabama, 35630, USA
Listed on 2026-05-16
Listing for:
Books A Million
Full Time
position Listed on 2026-05-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
US:
AL:
Florence | American Wholesale Book Company | ACTIVE FULL TIME
Posted 2 weeks ago | Apply before May 29, 2026
DescriptionJob Overview:
Under the direction of the Sr. Manager of Customer Service, the Customer Service Representative will operate by the AWBC & Books-A-Million (BAM) policies, procedures, workflows, and performance standards. Two Full-time schedules are available. One is Sun 10:00-6:00 PM & Monday-Thursday 10:30 AM – 7:00 PM, and occasional coverage on Saturday or Sunday when needed. The other schedule is Tuesday through Friday from 10:30 PM to 7:00 PM and Saturday 10:00 AM to 6:00 PM.
Proficiency with computers is required
- Confer with customers by telephone 70%, chat 10%, and email 20%, to provide information about products or services, place orders, cancel orders, or obtain details of complaints and resolve them.
- Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken using various software and technology.
- Perform additional activities and research to include, but are not limited to, contacting warehouses, Books-A-Million and 2ndandcharles stores, USPS, and all related shipping and return issues.
- Educating & selling Millionaire’s Club Card memberships to customers when applicable.
- Ability to work weekends and overtime depending on the volume of work.
- Responsible for following all safety rules, regulations, and guidelines.
- Performs other duties as assigned.
- Entry-level customer service position.
- High school diploma or equivalent GED required.
- Proficiency with Microsoft Office, internet, and computer skills are required.
- Previous customer service and sales experience preferred.
- Has the ability to work well under pressure and remain calm and professional through stressful or ambiguous situations.
- Can perform detail-oriented and critical thinking skills by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Must be able to sit at a desk using a computer for an extended period of time.
- Must be able to walk up and down two flights of stairs daily.
- Must be able to lift objects up to 15 pounds with or without assistance.
- Must be able to communicate using speech, sight, and sound with or without an assistive device.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×