Planet Fitness - Assistant General Manager Florence

Florence, AL 1518 Florence Blvd, Florence, AL 35630, United States of America

Pay: $16.00 - $16.50 per hour

• Assist in recruiting, hiring, training and developing staff including Member Service Representatives, Trainers, and Custodians.
• Help maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
• Support staff management; provide backup assistance to the Club Manager as needed.
• Schedule and supervise staff to ensure all shifts are covered; provide backup for absent employees.
• Ensure staff delivers exceptional customer service at all times.
• Resolve or elevate employee issues or concerns; administer weekly employee payroll.
• Lead by example in front‑desk activities: greet members and guests, answer phones, check members into the system, conduct tours, log amenities, and communicate updates or events.
• Facilitate member requests and resolve member issues.
• Oversee cleanliness and maintenance of the club, including front‑desk area, lobby, and general facility upkeep.
• Ensure safety by reporting equipment or facility repairs to the Club Manager and Facilities Maintenance team.
• Order supplies within budget constraints.
• Track statistics and reports weekly, monthly, and annually.
• Manage marketing efforts, ensuring staff is trained on all promotions.
• Make daily bank deposits as required.
• Perform additional duties as assigned based on club needs.

• Must be 18 years of age or older and possess a high school diploma or GED.
• One year of customer service experience, preferably in a gym or retail environment.
• Valid CPR certification.
• Basic computer proficiency (Microsoft Suite) and quick learning of new systems.
• Solid supervisory, diplomatic, and listening skills.
• Hard‑working, enthusiastic, energetic, and passionate about health and fitness.
• Strong customer service and problem‑resolution skills.
• Ability to work independently and as part of a team.
• Valid driver’s license, acceptable driving record, and reliable transportation.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to lift up to 50 lbs.
• Occasional exposure to toxic chemicals during shift.

Taymax Group, LP is an equal opportunity employer. We welcome applicants from all backgrounds and provide accommodations for people with disabilities upon request.