Guest Service Representative

Guest Service Representative# Guest Service Representative Holiday Inn Express & Suites Tuscaloosa East - COTTONDALE, AL 35453## Overview Position Type Full Time Job Shift Any Education  Level High School

Travel Percentage None Category Hospitality  - Hotel## Description##
** Qualifications**
* ** A warm, welcoming personality
** with a genuine desire to help guests feel at home from the moment they arrive.
* ** Strong communication skills**, including the ability to listen carefully, speak clearly, and handle guest interactions with patience and professionalism.
* ** Customer service or hospitality experience is preferred**, but not required — we are happy to train individuals with the right attitude and work ethic.
* ** Reliable, punctual, and dependable**, with consistent attendance and reliable transportation.
* ** Comfortable working a 3pm–11pm full-time schedule**, including rotating weekends and holidays.
* ** Ability to multitask
** and remain organized in a fast-paced environment with frequent guest interactions.
* ** Basic computer skills**, with the ability to learn hotel systems, reservation software, and phone procedures.
* ** Ability to stand for extended periods
** and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).
* ** Strong teamwork skills**, with the ability to communicate well with housekeeping, maintenance, and management.
* ** Professional appearance and demeanor**, representing WHM’s hospitality standards at all times.
* ** Calm under pressure**, able to handle guest concerns, room issues, or unexpected situations with patience and confidence.
* ** Legally authorized to work in the United States.**## Qualifications##
** Qualifications**
* ** Friendly and approachable**, with a natural ability to make guests feel welcomed and valued.
* ** Strong customer service mindset**, with a desire to provide excellent hospitality in every interaction.
* ** Comfortable working evening shifts (3pm–11pm)
** and available for rotating weekends and holidays.
* ** Reliable transportation
** and a strong record of consistent attendance and punctuality.
* ** Good multitasking skills**, able to manage check-ins, phone calls, and guest requests efficiently.
* ** Basic computer proficiency
** and willingness to learn hotel systems and reservation software.
* ** Ability to stay calm and professional**, even during busy times or when solving guest concerns.
* ** Team-oriented**, with the ability to communicate clearly and collaborate with housekeeping, maintenance, and management.
* ** Physically able
** to stand for long periods and perform light tasks such as lifting up to 25 lbs.
* ** Professional appearance and demeanor**, representing WHM’s commitment to kindness, cleanliness, and excellent service.
* ** Willingness to follow procedures**, maintain accuracy in payments and paperwork, and uphold brand standards.
* ** Legally authorized to work in the United States.*
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