Customer Service and Inside Sales Rep

Job Description And Responsibilities

IF USA is seeking a full time representative ready to work in a dynamic environment completing various tasks and duties as needed. Position is for 40 hours weekly – Monday through Friday 8 am to 5 pm. Under the direction of the IF USA General Manager, this representative will be working with the sales and accounting team to ensure customer needs are exceeded.

• Order Processing – Processing incoming customer orders as needed
• Invoice Processing – Processing and distributing customer invoices daily
• Payment Collections & Processing – Processing & Collecting customer payments
• Customer Service Emails – Responding to incoming customer service needs by email.
• Customer Service Phone Lines – Answering phone lines and working with customer to resolve issues, process orders, and answer any questions regarding orders, payments, or products.
• Customers Mailings – Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.
• Customer Account Management – Responsible for assisting sales teams in working with active and inactive customer accounts to grow sales.

• Order Processing – Processing incoming customer orders as needed
• Invoice Processing – Processing and distributing customer invoices daily
• Payment Collections & Processing – Processing & Collecting customer payments
• Customer Service Emails – Responding to incoming customer service needs by email.
• Customer Service Phone Lines – Answering phone lines and working with customer to resolve issues, process orders, and answer any questions regarding orders, payments, or products.
• Customers Mailings – Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.
• Customer Account Management – Responsible for assisting sales teams in working with active and inactive customer accounts to grow sales.

Occasional Warehouse Requirements – Assist warehouse operations with labeling, picking, and packing orders and annual physical inventory processing. Warehouse assistance is not a regular task, but associate must be willing to help with these tasks when requested

• High School Diploma or equivalent GED Required.
• Some customer service experience preferred
• Microsoft Office and Basic Computer Skills Required

• Can perform detail-oriented tasks
• Excellent organizational skills
• Self-Management
• Excellent written and verbal communication skills

• Must be able to sit at a desk using a computer for an extended period.
• Must be able to walk up and down two flights of stairs daily.
• Must be able to lift objects up to 25 pounds with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without an assistive device.