Personal Banker

Position Overview

As a Personal Banker within PNC's Retail Banking organization, you will be based in Dekalb, IL at the Dekalb Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. The role focuses on building and deepening the branch customer base through proactive sales and service activities while delivering excellent customer experiences.

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC employees are expected to be Customer Focused, knowledgeable of the values and practices that align customer needs, and capable of creating customized customer solutions. They also manage risk effectively and adhere to PNC's Enterprise Risk Management Framework.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting.
• Retail Lending, Selling, Understanding Customer Needs.

Roles at this level typically require an Associate's or equivalent degree, related experience or product knowledge, and a minimum of 3+ years of experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may also be considered. No degree is required; a degree is preferred but not mandatory.

None required.

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base salary: $41,250.00–$68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. The role is incentive eligible with payment based upon company, business, and/or individual performance.

• Medical and prescription drug coverage (with Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including fully paid selective programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity or parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level and years of service.

Requests for reasonable accommodations during the application process may be submitted to  or by calling 877‑968‑7762 and…