Financial Counseling Rep

Overview

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration.

Seeking and paying for medical care is a significant challenge for many Americans. As an R1 Financial Counseling Associate
, you will counsel uninsured and under-insured patients to obtain a paying funding source for their medical service(s). This is a PRN position that will also function as a Patient Registrar to check patients in as needed.

You will be expected to explain financial options and obligations during financial counseling sessions with patients, delivering service with excellence, compassion, and attention to detail.

To thrive in this job, you’ll need to multi-task, navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations. You will gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information.

Previous experience as a financial counselor with knowledge of medical terminology, understanding of State and Federal assistance programs, or relevant healthcare experience is a plus.

Here’s what you can expect working as a Financial Counseling Associate:

• You will have the opportunity to help patients navigate difficult times by reducing financial burdens related to their medical care.
• You may be in contact with illness and injuries; you may need to be up to date on vaccinations (including the annual flu shot), pass a drug test, and pass a background check prior to hire.
• This is a fast-paced environment; you will need to communicate complex coverage enrollment information with patients and assist with applications effectively. R1 training and Financial Counseling leaders are available to help you succeed in this role.
• R1 cares about professional growth and development, offering career and leadership development courses and programs.

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication

For this US-based position, the base pay range is $14.92 - $20.24 per hour. Individual pay is determined by role, location, job-related skills, experience, and relevant education or training.

The healthcare system is evolving—and it’s up to us to apply our shared expertise to find new solutions. On our growing team you’ll have opportunities to continuously learn, collaborate across groups, and explore new paths for your career.

Our associates are encouraged to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We strive to go beyond expectations in everything we do, driving customer success and improving patient care, while also supporting our team through a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. The Company is committed to a workplace free from harassment based on these categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

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