IT Support Technician

Florence, United States | Posted on 01/22/2026

On-Site - 220 W Tennessee St, Florence,AL 35630

Terms:
Full-Time / Hourly

Compensation Range:
$56,000 - $66,000

Schedule:
Flexible – Business Hours are M-Th 8am-5pm, and F 8am-Noon

Ally Communications is a thriving technology company based in Florence, AL, specializing in Managed IT, VoIP, and Internet services for businesses across the United States. We’re passionate about delivering exceptional service, and our track record speaks for itself—we’ve never received anything less than a 5-star review on Google. We take pride in providing top-tier solutions while building lasting relationships with our clients, making us a trusted partner in their success.

While the work is fast-paced and sometimes challenging, it’s also rewarding, with plenty of opportunities for personal and professional growth. Maintaining a positive, collaborative work culture where everyone feels valued is our top priority. If you thrive in a dynamic environment and enjoy tackling new challenges, you’ll find Ally a great place to build your career. These are some of the reasons our team loves working for Ally:

• Competitive pay and benefits
• Raises are evaluated annually
• Flexible Schedule, closed Fridays at noon
• Team lunch every Friday
• Stocked kitchen with everyone’s favorite drinks and snacks
• Monthly one-on-one meetings
• Quarterly reviews
• Opportunities for advancement
• Individual growth is a priority
• Stable business model in an always growing market - businesses cannot function without the services we provide - Internet, Phone, and IT services

Your day at Ally Communications will be fast-paced, structured, and purpose-driven. Each morning begins with a quick review of emails, Teams messages, and voicemails, followed by our daily team huddle at 8:12 a.m. to align on priorities, escalations, and client needs.

From there, you’ll manage a balanced workload that includes hands-on technical support, project work, and proactive system improvements. No two days are exactly the same—but every day is focused on delivering excellent service and improving client outcomes.

Whether you’re resolving a complex technical issue, leading a system deployment, mentoring a teammate, or improving internal documentation, your work will directly impact our clients’ success and the strength of our team.

• Triage, qualify, and resolve incoming support requests with a focus on first-contact resolution
• Accurately document issues, troubleshooting steps, and resolutions
• Provide support for workstations, mobile devices, users, printers, and peripherals
• Install and configure software, workstations, and network hardware
• Maintain a high client satisfaction (CSAT) score through professional, responsive service
• Track time accurately and consistently across tickets and projects

• Support and maintain servers, LAN/WAN environments, backup and disaster recovery systems, Microsoft 365, domains, email security, endpoint management (Intune), and virtualization platforms (Hyper-V, AWS, Azure)
• Perform onboarding and offboarding of managed IT clients, users, and workstations
• Design, implement, and manage deployments for our VoIP platform
• Install and support network infrastructure, including switches, firewalls, cabling, and rack equipment
• Schedule and perform proactive maintenance and monitoring of client environments
• Create and maintain internal and client-facing documentation, including knowledge base articles
• Coach and support Tier 1 technicians to reduce escalations and strengthen team performance
• Participate in research and development to evaluate tools, technologies, and process improvements
• Maintain assigned work vehicle, including weekly inventory and restocking audits

What we need from you

• A strong sense of ownership and accountability for your work, your time, and your clients
• The ability to adapt quickly in a fast-moving MSP environment where priorities can shift
• Confidence handling escalations and complex troubleshooting scenarios
• A consistently positive, professional attitude — even under pressure
• Co…