Software Engineering Group Manager – Site Reliability Center

Responsibilities

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations.
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
• Shape reliability at scale; define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, Big Panda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self‑healing systems.
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post‑release reviews that fuel continuous improvement.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth.

• 8+ years of related experience and 5+ years of management experience.
• Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering.
• Deep expertise in incident, problem, and change management within complex environments.
• Passion for building reliable, scalable, customer‑centric platforms.
• Track record of improving operational metrics and leading high‑performing teams.
• Strong executive presence and communication skills.
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

• incident management
• problem management
• change management
• production support
• root cause analysis
• reliability engineering
• monitoring
• alerting
• automation
• system design

• leadership
• communication
• operational discipline
• team performance
• engagement
• growth
• accountability
• customer‑centric focus
• executive presence
• troubleshooting