Technology Engineer – SRC, Run Bank, SRE

Responsibilities

• Support mission-critical applications in a 24x7 enterprise environment
• Focus on production stability, incident remediation, and continuous reliability improvement across distributed platforms
• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews
• Conduct root cause analysis for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Ensure high availability of critical systems
• Participate in on-call rotations including nights and weekends

• 3+ years of relevant / direct industry experience
• Bachelor's degree
• Knowledgeable of the values and practices that align customer needs and satisfaction
• Assessing and effectively managing all of the risks associated with their business objectives and activities

• incident response
• troubleshooting
• root cause analysis
• monitoring dashboards
• event monitoring
• service restoration
• production changes
• remediation actions
• change readiness
• health checks

• communication
• stakeholder management
• problem-solving
• risk management
• customer satisfaction
• leadership
• collaboration
• incident documentation
• continuous improvement
• time management

• Bachelor's degree