System Admin

Responsibilities

• Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritise incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• Migrating on‑premises servers and IT infrastructure to the cloud.
• Enabling and using advanced tools and processes to provide cybersecurity protection to client IT infrastructure.

• College diploma or university degree in the field of Computer Science and/or 7+ years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2022 and Mac OS.
• Experience writing proposals for technical solutions to fulfil business needs.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with firewalls, switches, routers, AP's.
• RMM and PSA Experience.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem‑solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Sales Engineering experience a plus.
• Microsoft Server certification preferred.
• Microsoft Desktop operating system certification is preferred.