Senior Insurance Associate

Responsibilities

• Determines compliance of insurance policies on more complex real estate loans against requirements in related loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal policies and procedures, and applicable regulations.
• Works with borrowers and clients to obtain evidence of compliant insurance, protecting PNC, investors, and clients.
• Corresponds with borrowers, insurance agents, and insurance companies to resolve any insurance issues or discrepancies.
• Resolves escalated matters, in partnership with management or more senior analysts as necessary, with respect to non‑compliant coverage, discrepancies, and/or customer service issues.
• Communicates effectively with internal and external parties, which may also include vendors, outside counsel, agencies, master/special servicers, and investors.
• Assists in the preparation and case write‑ups of insurance waivers as appropriate.
• Processes insurance premium disbursements, claims, and prepares as necessary for lender placement of insurance deficiencies.

• 4 year college degree or 5+ years relative experience
• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• insurance compliance
• real estate loans
• insurance premium disbursements
• claims processing
• insurance waivers preparation

• customer focused
• effective communication
• problem resolution
• risk management