Vice President of Operations

Vice President of Residential Operations

Company: MPE Services

Location: 3311 County Road 47, Florence, AL 35630

Reports To: Company Owner

Employment Type: Full-Time | Executive Leadership

Divisions Overseen: Florence, Madison/Huntsville, and Birmingham

MPE Services is seeking an experienced, hands-on Vice President of Residential Operations to lead and strengthen our residential home-services operations across Florence, Madison/Huntsville, and Birmingham. This executive leadership position is responsible for driving consistent performance, profitability, accountability, and customer-service excellence throughout our HVAC, plumbing, electrical, and whole-home generator departments. Based in our Florence office, the VP of Residential Operations will work directly with the company owner and division leaders to improve daily operations while supporting the company’s long-term growth.

The ideal candidate will have experience leading an HVAC, plumbing, electrical, home-services, or similar trade-based business. This individual should understand both the field and business sides of residential service operations and be comfortable leading managers, reviewing financial performance, improving processes, and maintaining company standards across multiple locations.

• Take ownership of the financial performance and profitability of residential operations across the Florence, Madison/Huntsville, and Birmingham divisions
• Work directly with the company owner to establish annual revenue, gross-profit, net-profit, and departmental performance goals
• Review financial and operational reports to identify trends, performance gaps, and opportunities for improvement.
• Establish and monitor key performance indicators for divisions, departments, managers, technicians, installers, and customer-service teams.
• Hold leaders accountable for meeting established revenue, profitability, productivity, and customer-service goals.
• Work with company leadership to improve pricing, departmental capacity, and overall operational efficiency

• Provide executive oversight for residential operations across the Florence, Madison/Huntsville, and Birmingham divisions.
• Lead HVAC, plumbing, electrical, generator, dispatch, customer-service, and supporting operational departments.
• Establish and maintain consistent operating procedures, performance expectations, and service standards across all locations.
• Ensure departments operate efficiently while delivering dependable service and a positive customer experience.
• Address operational challenges involving scheduling, staffing, productivity, inventory, fleet management, and interdepartmental communication.
• Maintain a visible presence within the operation and stay connected to both office and field teams.

• Ensure residential service calls, installations, maintenance appointments, and customer concerns are handled professionally and efficiently.
• Promote strong coordination between customer service, dispatch, field technicians, installers, warehouse personnel, and management.
• Maintain high standards for workmanship, communication, job documentation, and follow-up.
• Develop strategies to improve customer satisfaction, retention, online reputation, and service-agreement growth.
• Assist division leaders with resolving significant operational or customer service concerns.

• Lead, mentor, and develop division managers, service managers, install managers, dispatch leaders, and other department heads.
• Support recruiting, onboarding, training, performance management, and workforce planning.
• Establish clear expectations and create accountability at every level of the organization.
• Identify and develop future leaders through coaching, training, and succession planning.
• Foster a culture centered on teamwork, professionalism, integrity, safety, and continuous improvement.

• Promote a safety-first culture throughout all residential operations.
• Ensure compliance with company policies and applicable licensing, safety, employment, and industry requirements.
• Maintain…