Assistant Director, Housing Operations & Residential Services

Housing Operations & Emergency Management

Serve as the department lead for all facility-related communications and coordination with facilities-related departments;
Track, escalate, and follow up on work orders using software, currently Limble, to ensure timely responses;
Respond effectively to student and family concerns regarding residence hall features, safety, and maintenance-related complaints;
Lead response to residential emergencies impacting safety or habitability, including coordinating emergency relocation protocols;
Develop safe and effective off-campus/hotel relocation plans for displaced students during temporary closures;
Serve as the primary point-of-contact for facility emergencies within department;
Work with the fire marshal and facilities to ensure safety compliance;
Develop processes and provide training for managing facility emergencies across staff levels;
Maintain and analyze maintenance records to support long-term planning and improvements;
Develop and maintain business continuity and risk management plans for housing operations;
Analyze trends in facility data to inform budget and strategic planning.

Manage all residential furniture and fixed asset inventories, including assessment, procurement, storage, and replacement;
Coordinate lounge/common space furnishing upgrades, signage, room readiness, and key logistics;
Lead three-, five-, and 10-year strategic planning cycles for inventory and asset replacement;
Recommend and implement sustainable practices and energy-efficient solutions across operations;
Collaborate with facilities to update space layouts, floor plans, and building diagrams (CAD);
Coordinate summer turnover and preparation for residence halls and university-affiliated properties;
Support housing for camps, transitional students, and summer programming with vendors and facilities.

Maintain and evaluate partnerships with vendors supporting laundry, Wi-Fi, custodial, pest control, and emergency services;
Organize drills, inspections, and special access requests in coordination with external vendors;
Coordinate vendor entry and work schedules with campus departments (e.g., ITS);
Monitor vendor performance and advocate for high-quality student-centered service delivery;
Serve as the primary liaison to university-affiliated apartment property managers/owners, coordinating vacancies, repairs, turnovers, and occupancy planning.

Recruit, train, and supervise student and professional staff supporting housing operations;
Oversee daily assignments, relocations, transitions, and special projects such as break closings and key management;
Provide onboarding and professional development training related to operational systems and emergency response;
Lead inspection coordination, lock/key logistics, and ADA accommodation procedures;
Maintain accurate room records, building condition documentation, and space data;
Perform all other duties as assigned.

Additional Duties: Participate in a professional staff on-call rotation to respond to after-hours and weekend emergencies throughout the year.

Bachelor's degree is required;
Master's degree in a related field is preferred;
Minimum of three years of progressively responsible experience in facilities, project management, and/or residential operations is required;
Experience in a higher education setting will be given preference;
Experience developing long-term strategic plans for facilities or operations is preferred. Applicants must upload a cover letter and resume at the time of application, as well as provide contact information for at least three professional references. For questions, please email employment or call , option #2. Selecting an option other than #2 will result in a delayed response.