Enterprise Customer Success Manager – Nursing Health Education

Responsibilities

• Collaborate with the sales and implementation team on account strategy for assigned customers.
• Provide exceptional customer engagement to ensure customers maximize the value of our digital product.
• Learn and discover the needs/goals of administrators, faculty, and students of partnership accounts.
• Translate the needs/goals of key stakeholders into a Customer Success plan.
• Organize, document, and refine customer data throughout the partnership.
• Manage and take point on issues as the customer advocate.
• Conduct training focused on elevated customer product value driven conversations.
• Develop innovative solutions to meet customers' business needs.

• Possess prior customer success experience.
• Be organized with exceptional time management skills and professional agility.
• Have relational intelligence and strategic thinking ability.
• Be a team player with a demonstrated high level of collaboration.
• Have a strategic problem-solving mindset.
• Be able to effectively prioritize tasks and see them through to completion.
• Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word).