Sales Specialist

Responsibilities

• Serve as the acting Community Engagement Director during leadership vacancies or transitions, ensuring continuity in sales performance and team engagement.
• Conduct all aspects of the sales process, including inquiry handling, tours, follow‑up, and closing—always with empathy and urgency.
• Meet the minimum weekly follow‑up standards for Phoenix Senior Living.
• Maintain and grow occupancy by developing meaningful relationships with prospective residents, families, and referral sources.
• Complete external business development and maintain relationships with referral sources.
• Embody and promote Phoenix Senior Living’s core values—Empower, Purposeful, Innovation, and Collaboration—in all interactions and decisions.
• Foster a positive, team‑oriented environment in each community served, modeling cultural alignment and strong communication.
• Partner with the Executive Director and other department leaders while in the communities.
• Identify and address opportunities for improving community sales strategies, marketing efforts, and customer engagement, reporting those opportunities to regional leaders.
• Support onboarding and development of community sales team members through mentoring, coaching, and modeling best practices.
• Participate in community events, outreach initiatives, and local networking to drive brand awareness and qualified leads.
• Travel frequently to assigned communities within the designated region (sometimes with short notice), with flexibility and enthusiasm. This position follows a 10‑days‑on, 4‑days‑off rotation, designed to provide consistency during community assignments while allowing for meaningful rest between deployments.

• 3+ years of senior living sales experience required; experience as a Community Sales Director preferred.
• Proven track record of meeting or exceeding occupancy goals.
• Excellent interpersonal, communication, and closing skills.
• Highly adaptable, resourceful, and able to work independently.
• Willingness to travel extensively and remain on assignment for varying lengths of time (typically 2–8 weeks).
• CRM proficiency (Yardi Voyager
  8).
• Passion for serving older adults and aligning prospects with the right living solution.