Case Manager

As a Housing Case Manager, you will be cross-trained across housing programs offered by Urban Triage, including Housing Navigation, Rapid Rehousing, Emergency Adults (EA) House, and Medicaid Administrative Assistance. You will provide intensive, person-centered case management, system navigation, and service coordination.

Your tasks will center on addressing housing barriers, providing transformative education, completing Medicaid-related tasks, supporting EA House operations as needed, and performing administrative duties as required. Collaborate directly with clients, community agencies, and partners to promote housing stability, wellness, and community integration.

This position supports adults, families, youth, and other individuals through comprehensive case planning, strength-based services, and strategic coordination with landlords, community agencies, and service providers. All services must be delivered in alignment with Urban Triage’s Mission, Vision, and Values. Weekend and evening hours may be required.

• Commitment to the mission and values of Urban Triage, Inc.
• Experience in case management and/or non-profit work, or related social service work, is preferred. Lived experience is also appropriate.
• Strong interpersonal, communication, multitasking, and crisis intervention skills.
• High organizational skills, time management, and attention to detail.
• Intermediate computer literacy skills and general math (multiplication, percentage, division, etc.).
• Must be flexible, self-motivated, and able to work independently and within a team.
• Comfortable with community outreach and relationship building. Going into the community, self-led and motivated to support the work of Urban Triage.
• Must pass a background check.
• A valid driver’s license, insurance, and reliable transportation.
• Being bilingual (English/Spanish) is a bonus.

• Conduct walk-ins, intakes, and ongoing follow-up appointments.
• Build rapport with clients through compassionate communication.
• Identify housing barriers, including income, credit, criminal history, rental background, mental health, AODA, and willingness to engage.
• Maintain client physical files and digital files
• Pass audit/compliance reviews weekly
• Facilitate individualized housing plans based on client-identified needs and barriers.
• Develop SMART goals with action steps and referrals, reviewed at each meeting.
• Maintain detailed case notes, service plans, and documentation within all required systems.
• Meet with clients weekly in the office or in the community.
• Providing training to support staff as deemed necessary
• Adhere to all case management processes and Urban Triage guidelines.
• Complete additional tasks as assigned by your manager.

• Providing backup coverage at Housing Navigation locations (Beacon, Park Street, outreach sites, shelters, etc.) when scheduled or requested.
• Assisting clients with housing assessments, system navigation, and resource referrals when covering Housing Navigation shifts.
• Documenting interactions and client updates in the appropriate platforms.
• Collaborating with Housing Navigation leadership when stepping into coverage roles.

• Completing Medicaid-related administrative assignments given by the Supervisor or CEO.
• Ensuring clients receive Medicaid case management services as required.
• Maintaining compliance with Medicaid documentation, data entry, and reporting expectations.
• Supporting clients with Medicaid-related barriers impacting housing, stability, or access to care.
• Adhere to all case management tasks described above for Rapid Rehousing and Medicaid.

• Assisting with EA House operational tasks assigned by the Program Director.
• Acting as backup to EA House staff
• Maintaining communication with the Program Director regarding EA House schedules, expectations, and assigned duties.
• Supporting residents in accordance with the EA House program standards and practices.

Urban Triage, Inc. is dedicated to inspiring a profound transformation within cultures,…