Customer Service Specialist

Description

What’s your purpose? Have you considered investing in your community? Pinal County is a beautiful place that needs passionate people who want to help others and make a difference in their lives.

Public service is a rewarding career choice; not only does it offer a strong sense of purpose, but it also benefits you financially. We may not be the most competitive in salary, but we provide great value to our employees, including highly sought‑after retirement plans, paid sabbaticals every five years, and very affordable benefit costs.

Working at Pinal County is an investment in you. Apply today and find out why Pinal County is more than just a job. Read more about the position and see if it is a good match for you. We are growing, so be sure to check out all of our other opportunities as well.

• Work‑Life Balance:
  Ample time for stress reduction and work‑life balance
• Paid Vacation and Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
  • 18 Vacation Days for Employees with 3 Years of Service
  • 20 Vacation Days for Employees with 5 Years of Service
  • 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays + One Paid Floating Holiday
• Paid Sabbaticals Every Five Years
  • Two‑Week Sabbatical After Five Years of Continuous Service
  • Three‑Week Sabbatical After Ten Years of Continuous Service
  • Four‑Week Sabbatical After Fifteen Years of Continuous Service
  • Four‑Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Retirement Plans with Generous Employer Contributions – Guaranteed Lifetime Benefit
• Medical, Dental and Vision Plans
  • Six Different Medical Plans to Choose From, including plans with zero employee premium cost
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Public Service Loan Forgiveness Program through the Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short‑Term Disability – Employer Paid
• Basic Life Insurance – Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Provide excellent customer service and support to the public.

• Answer telephones continuously to limit client hold time.
• Maintain a database by entering client and/or patient confidential information.
• Inform clients and citizens of community and county resources.
• Determine eligibility and provide accurate scheduling.
• Maintain database by entering and verifying information and input all data into our system to better serve clients.
• Answer all inquiries by clarifying desired information.
• Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted county information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• One (1) year of clerical and computer experience.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• Bilingual / Spanish preferred.
• Valid Arizona State Driver’s License.

• Knowledge of business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is sedentary and requires exerts…