Customer Service Specialist, Senior; Customer Service Title Division

BENEFITS

• Employer who values each employee and prioritizes a work experience that provides ample time for stress reduction and work‑life balance
• Paid Vacation and Sick Leave
  • 15 vacation days accrued annually starting Day One
    • After Three (3) years of service, 18 vacation days accrued annually
    • After Five (5) years of service, 20 vacation days accrued annually
  • 13 sick leave days accrued annually starting Day One
• Ten paid holidays and one paid floating holiday to use as you wish
• Paid sabbaticals every five (5) years
  • Two‑week sabbatical after five years of continuous service
  • Three‑week sabbatical after ten years of continuous service
  • Four‑week sabbatical after fifteen years of continuous service
  • Four‑week sabbaticals every five years after fifteen years of continuous service
• Retirement plans with generous employer contributions – guaranteed lifetime benefit
• Variety of top‑tier affordable medical plans – six different medical plans to choose from
  • Some medical plans with zero employee premium cost
• Dental and vision plans
• Comprehensive wellness program
  • Quarterly wellness challenges
  • Vision exams and optometry events onsite
  • Vaccination clinics
  • Onsite mammogram and prostate screening events
  • Skin cancer screening events onsite
  • Biometrics and health screening events onsite
  • Financial health and retirement planning events onsite & online
  • Fitness resources and onsite sessions like yoga and tai chi
• Tuition reimbursement program
• Alternative work schedules
• Telehealth
• Qualified employer – Public Service Loan Forgiveness program – Department of Education
• Employee assistance program with ongoing training & development options
• Civil service leave
• Van pool options
• Short‑term disability – employer paid
• Basic life insurance – employer paid
• Flexible spending accounts for dependent care and medical expenses
• Suite of voluntary benefits including additional life, accident, critical illness & cancer insurance

Perform a variety of tasks to enforce state regulations and County codes and ordinances governing land use issues.

• Answer all phone calls coming into the main line.
• Greet and meet customers within.
• Complete all public records as assigned and answer all emails.
• Research information in various County databases.
• Check customer paperwork for completeness, explain requirements, and assist with completion of application.
• Check site plan for setbacks and other distances with the use of an engineer scale.
• Explain zoning and the use that applies per the ordinance to the customer.
• Enter application information into the computer system with customer.
• Make copies of the application and the site plan to ensure the other departments see the customer.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
• Acts as a lead position to Customer Service Specialist position.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• Three (3) years of progressively responsible general office, clerical and customer service experience.
• Arizona residents must have a valid Arizona driver’s license upon hire; newly established Arizona residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
• Knowledge of business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is sedentary but requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

Work is performed in a safe and secure work environment that may periodically have unpredicted…