Customer Service Specialist

Job Title

Pinal County

What's your purpose?

Have you considered investing in your community? Pinal County is a beautiful place that needs passionate people who want to help others and make a difference in their lives.

Public service is a rewarding career choice; not only does it offer a strong sense of purpose, but it also benefits you financially. We may not be the most competitive in salary, but we provide great value to our employees, including highly sought-after retirement plans, paid sabbaticals every five years, and very affordable benefit costs. In the long run, Pinal County is an excellent choice to fulfill your passion and support your retirement!

Working at Pinal County is an investment in YOU. Apply today and find out why Pinal County is more than just a job. Read more about the position and see if it is a good match for you. We are growing so be sure to check out all of our other opportunities as well!

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

• Answer telephones continuously to limit client hold time.
• Maintain a database by entering client and/or patient confidential information.
• Inform clients and citizens of community and county resources.
• Determine eligibility and provide accurate scheduling.
• Maintain database by entering and verifying information and input all data into our system so as to better serve clients.
• Answer all inquiries by clarifying desired information.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• One (1) year of clerical and computer experience.

• Knowledge of Business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

Notice To Applicants

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.