Customer Service Specialist Job Florence area,Arizona USA,Customer Service/HelpDesk

Description

When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans.

We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.

Benefits

An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service, 18 Vacation Days Accrued Annually
After Five (5) Years of Service, 20 Vacation Days Accrued Annually
13 Sick Leave Days Accrued Annually Starting Day One
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions
- Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans
- Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Qualified Employer
- Public Service Loan Forgiveness Program
- Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability – Employer Paid
Basic Life Insurance
- Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Top Tier Affordable Medical, Dental and Vision Plans
Insure your whole family on a PPO plan for as low as $57.94/mo.
Insure you and your children on a PPO plan for ZERO premium cost
Comprehensive Wellness Program
Vaccination Clinics
Telehealth

Job Summary and Duties

Provide excellent customer service and support to the public.

Typical Classification Essential Duties

Answer telephones continuously to limit client hold time.
Maintain a database by entering client and/or patient confidential information.
Inform clients and citizens of community and county resources.
Determine eligibility and provide accurate scheduling.
Maintain database by entering and verifying information and input all data into our system so as to better serve clients.
Answer all inquiries by clarifying desired information.
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
Perform other related duties as required.

Minimum Requirements To Perform Work

High school diploma or GED equivalent.
One (1) year of clerical and computer experience.

Preferred Qualifications

Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Knowledge, Skills, and Abilities

Knowledge of Business English, spelling, and arithmetic.
Knowledge of clerical and office practices and procedures.
Skill in using data processing systems and other office equipment and machines.
Ability to follow written and verbal instructions.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

Physical Demands

The work is sedentary requires exerting up to 10…