Emergency Dispatcher Lateral - Registry

Overview

Under close supervision, answers emergency and non-emergency calls for service, takes information from callers, enters information into a database, and provides assistance and information to the Pinal County Sheriff’s Office (PCSO) Deputies and other emergency services agencies.

This role is compensated under a step pay structure with scheduled increases based on tenure and performance.

• Answer incoming emergency calls, interview and pacify callers, gather details, prioritize calls, and determine appropriate personnel to respond.
• Dispatch emergency responders and relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner.
• Perform duties according to Sheriff’s Office policies and Standard Operating Procedures (SOP) for emergency services dispatch to assure the safety of PCSO Deputies and the public.
• Provide information, instructions, and assistance to the public within scope of authority.
• Enter call information into computer aided dispatch (CAD) incident logs and state and national databases, and search law enforcement and civilian databases to provide Deputies with information.
• Track a variety of law enforcement and public safety agencies, resources, personnel, incidents, and trends.
• Maintain status and awareness of all public safety unit locations, monitor message traffic, and relay information to Deputies, ensuring their safety as the top priority.
• Notify key personnel on critical incidents and contact other agencies for additional information and resources as needed.
• Enter data for records and reports, process forms and record files, query system databases, collect statistical data, and compile data for reports.
• Receive and send information to and from other agencies and jurisdictions.
• Assist other Sheriff’s personnel, County departments, outside organizations, businesses, and federal, state, and local emergency services organizations.
• Maintain the integrity, professionalism, values, and goals of the Sheriff’s Office by ensuring all rules and regulations are followed and that accountability and public trust are preserved.
• Responsible for ACJIS entries and removals and checking co-workers’ entries.
• Run subjects, vehicles, and firearms through state and FBI databases (ACJIS) to check for warrants, stolen status, and validity of driver's licenses and vehicle registrations.
• Answer all phone lines, including 911 calls.
• Maintain order and control over a radio channel and dispatch calls via radio to deputies while monitoring on patrol.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• Two (2) years of customer service and computer experience.
• At least one (1) year of dispatch experience in law enforcement.
• Typing speed of 35 words per minute.
• Must pass a thorough background investigation and reinvestigation every five years.
• Terminal Operator Certification for access to the Arizona Criminal Justice Information System (ACJIS) is required immediately after hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• Arizona resident with a valid Arizona driver’s license upon hire; newly established Arizona residents must obtain one within 30 days of hire.
• Additional technical training and certifications may be required at the direction of the Sheriff.

• Knowledge of Sheriff’s Office policies and Standard Operating Procedures for emergency services dispatch.
• Ability to work in a safety-sensitive position.
• Knowledge of law enforcement and public safety agency terminology.
• Knowledge of geography, roads, and landmarks of Pinal County.
• Knowledge of principles of records management.
• Skill in obtaining information from hostile and emotional callers.
• Skill in operating a personal computer and specialized software, entering information with speed and accuracy.
• Ability to handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Ability to…