PC Technician

Description

Local government is a purposeful journey where you can make a difference and help improve life for our thousands of citizens. With over 2000 employees in more than 30 departments, there's sure to be a position for YOU, whether you're just starting out or a seasoned pro. When you work for Pinal County, you'll have access to a wide range of benefits like comprehensive healthcare options and unmatched retirement plans that are the best in Arizona.

• Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems, lead user through diagnostic procedures, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• For ACJIS users – must pass a thorough background investigation and background re-investigation every 5 years.
• Must pass a thorough background investigation and background re-investigation every 5 years.

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.

The work is medium and requires exerting up to 50 pounds of force occasionally, up to 30 pounds of force frequently, and up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding;

starting salaries above the first quartile require additional approval.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this description, but which may be reasonably…