Information Technology Specialist; InfoSec

Duties

As an Information Technology Specialist (Info Sec), at the full performance level, you will perform the following duties:

• Installs, configures, troubleshoots, and maintains customer hardware and software.
• Updates the organization's contingency or disaster recovery plans to respond to new security requirements or changes in the IT architecture.
• Diagnoses and resolves problems in response to customer-related incidents.
• Evaluates and recommends the acquisition of, implementation of, and dissemination of IT security tools, procedures, and practices to protect information assets.
• Plans and conducts security accreditation reviews for installed systems or networks.

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Male applicants born after 12/31/59 must certify registration with Selective Service.
• Complete the initial online assessment and USAHire Assessment, if required.
• Meet all requirements by the closing date of the announcement.
• Probationary Period: this full‑time permanent position may require a one‑year probationary period.

• Attention to Detail: thorough when performing work and conscientious about attending to detail.
• Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Oral Communication: expresses information effectively, taking into account the audience and nature of the information.
• Problem Solving: identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

Applicants must demonstrate possession of specialized experience. You qualify for the GS‑12 grade level if you possess one (1) year of specialized experience at the GS‑11 grade level or equivalent performing duties such as:

• Applies the findings of assessments to mitigate potential IT security risks.
• Reviews organizations disaster recovery plans to ensure they are aligned with new security requirements.
• Supports the planning or delivery of IT security needs.
• Evaluates and supports the implementation of security IT authentication technologies to enhance access controls.

The Department of Homeland Security encourages persons with disabilities, including those with intellectual, severe physical, or psychiatric disabilities, and disabled veterans to apply. Eligible individuals may not need to compete with the public for federal jobs. For eligibility and documentation, contact the Servicing Human Resources Office.

• No education qualification requirement.
• Please limit your résumé to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed.
• Complete all required steps in the process, including an online assessment and any additional questionnaires.

DHS offers a competitive salary and an attractive benefits package, including health, dental, vision, life, and long‑term care insurance; retirement plan;
Thrift Savings Plan;
Flexible Spending Account; employee assistance program; paid federal holidays; and additional benefits such as flexible work schedules, telework, tuition reimbursement, transportation subsidies, uniform allowance, and wellness programs.

You will be evaluated based on how well you meet the qualifications above. The competencies needed include Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self‑Management, Stress Tolerance, and Teamwork.

DHS uses E‑Verify to confirm eligibility to work in the United States.

Background Investigation: all selected applicants must obtain and maintain a background investigation for security clearance.

Drug screening: selected candidates will undergo pre‑employment drug testing, with final offer contingent on a negative result.