PC Technician

Description

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people. When we take good care of our employees, they take good care of our citizens.

We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and sabbaticals every five years. We invest in your well-being with healthcare plans and retirement plans. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.

• Employer values each employee and prioritizes a work experience that provides ample time for stress reduction and work-life balance.
• Paid Vacation and Sick Leave (Vacation: 15 days starting Day One; after 3 years: 18 days; after 5 years: 20 days)
• Ten paid holidays + one paid floating holiday
• Paid Sabbaticals every five years with varying durations based on years of service
• Retirement plans with employer contributions
• Top-tier affordable medical, dental, and vision plans (some with zero employee premium)
• Wellness program and onsite health services
• Tuition reimbursement
• Alternative work schedules; telehealth
• Dependent care and medical flexible spending accounts
• Voluntary benefits including life, accident, critical illness & cancer insurance

Install, modify, and repair standard computer hardware and software and provide technical assistance and training to system users under basic supervision.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described.

• Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• Must pass a thorough background investigation and background re-investigation every 5 years.
• Experience with the following technologies (PC Technician-Radio Only):
  Dell Mobile Data Computer;
  Motorola Radio.

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.

The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.