IT Engineer - Telecom; Departmental Promotion

Job Summary

Perform technical work of considerable difficulty supervising and participating in the coordination, planning, design, installation, and maintenance of information technology solutions including computers, security, networking, processes, and facilities.

• Perform engineering studies involving the various components of information technology systems.
• Analyze user requirements and design and implement solutions regarding security, integrity, reliability, and functionality of the IT solution.
• Interact with co‑workers and vendors to obtain and disseminate information.
• Advise on projects and coordinate activities.
• Train and provide technical support to department staff members and end users on hardware and software.
• Research, evaluate, recommend, install, maintain, and upgrade information technology solutions to ensure the desired performance.
• Perform troubleshooting to isolate, diagnose, and resolve advanced IT problems.
• Respond to the needs and questions of users concerning their access to IT.
• Maintain standards for installation and repair work with regard to the quality of materials, workmanship, and safety precautions exercised throughout the operation.
• Conduct surveys and feasibility studies.
• Prepare specifications and operational procedures for solutions and select, install, test, and accept components.
• Test, implement, and maintain integration hardware and software between operating systems.
• Read, interpret and apply the content of technical publications and manuals.
• Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
• Perform other related duties as required.

Perform technical work of considerable difficulty in the coordination, planning, design, installation, and maintenance of Pinal County's information technology systems and infrastructure. Responsibilities span multiple technology domains, including:

• Telephony and Access Control – county phone systems, door hardware, and access management
• Networking and Server Infrastructure – switching, routing, VLANs, wireless, fiber and microwave connectivity
• Security Systems – physical and network‑level security controls supporting county operations
• End‑User Computing – desktop, mobile, and general computing support
• Facilities‑Based Technology – infrastructure supporting county facilities, including other communications systems

This is an internal promotion opportunity for current employees of the Information Technology department only. You must be a current employee to be considered for this position.

• Associate's degree in Computer Science, Information Technology, or related field.
• Three (3) years of experience administering IT infrastructure systems.
• Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• May be required to obtain additional specific skills training and technical certifications.

• Successfully complete a thorough background investigation.

• Knowledge of project management principles, tools and techniques.
• Knowledge of Pinal County hardware, software, and infrastructure, including maintenance and integration issues.
• Knowledge of principles of IT infrastructure system development and systems integration in a public sector environment.
• Knowledge of database systems integration, system access, security guidelines, and quality assurance procedures.
• Skill in analyzing IT project issues, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of complex operational issues.
• Skill in assessing and prioritizing multiple tasks, projects, and demands…