Case Coordinator

Case Coordinator

PRIMARY PURPOSE OF

THE ROLE:

To provide excellent customer service and internal support to an assigned team.

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

• Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
• A training program to learn how to help employees and customers from some of the world's most reputable brands
• An assigned Preceptor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
• A stable and consistent work environment in an office and/or virtual setting

• Manage caseload consisting of Workers' compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers' Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verify return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintains knowledge of Bureau of Workers' Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

High School diploma or GED required.

One (1) year case management experience or equivalent combination of education and experience required.

• Knowledge of Bureau of Workers' Compensation Mandatory elements
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Highly organizational with excellent time management skills
• Excellent customer service skills
• Ability to work independently and in a team environment
• Ability to manage multiple and changing priorities
  
  Decision making/problem solving skills
• Ability to meet or exceed Performance Competencies

• Colleagues are offered a world class training program with a comprehensive curriculum, being in person the first week
• An assigned Preceptor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits package offering including medical, dental vision, 401K, PTO and more

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.