Workforce Coordinator

Job Summary

Under direct supervision, the Business Solutions Workforce Coordinator I contributes to PPLSI independently to help support its goals, mission, directives, and trainings. The role focuses on specific tasks or facets of PPLSI as assigned by their direct leader.

• Complete tactile tasks and assigned work duties that help drive the success of the organization.
• Work various shifts as needed and partner with Business Solutions Directors and VP team in managing resources in real time.
• Communicate effectively, collaborate with internal and external contacts, meet deadlines, and maintain autonomy while working on projects and duties.
• Assist and manage technical issues reported via internal email box by researching items pertaining to memberships, applications, or technical matters.
• Respond to questions and be accessible to all team members both internal and external, including basic troubleshooting prior to Cherwell request entry.
• Manage all internal service or troubleshooting requests through Cherwell and maintain tracking and reporting until items reach completion.
• Compile and distribute daily and monthly reports to all teams, directors, and managers.
• Perform various administrative duties in support of the organization and report creation and execution.
• Coordinate with organizational leaders regarding staffing levels and issues affecting production.
• Interface with local operations in coordinating floor activities such as team meetings, training, CS Week activities, overtime/coverage process, and schedule changes.
• Assist in daily operation of the Workforce Team to ensure all deadlines are met.
• Order and distribute supplies to employees.
• Create and train new department processes.
• Submit requisitions to accounting.
• Work an adjusted schedule to answer Business Solutions family line and direct calls as assigned (7-8am).
• Maintain data records including Workday as necessary and assist with LMS and other training/meeting requirements as well as payroll.
• Ensure accurate reporting of key business metrics throughout Business Solutions.
• Perform other duties as assigned, including account research, follow-up, special projects, etc.

• High school diploma or GED; some college preferred.
• 1-2 years of previous Workforce Management or Resource Planning experience preferred.
• Proficient in Word, Excel, and PowerPoint.
• Basic knowledge of computer applications including System I, Talkdesk, Sharepoint.
• Strong written and verbal communication and presentation skills.
• Ability to manage relationships both internally across the company and externally.
• Maintain a high level of confidentiality with employee records, projects, and other company restricted information.
• Ability to handle multiple deadlines, work independently, and maintain high productivity, accuracy, and sense of urgency.
• Positive professional attitude and ability to perform and provide results in a fast‑paced environment while working as part of a team to meet strategic objectives.

This is a non‑exempt position.

• Employee must be able to sit or stand for extended periods of time.
• Employee may be expected to lift and carry or otherwise move 20 pounds occasionally.
• Employee can work at the computer or other sedentary tasks for extended periods.
• Employee can conduct duties discreetly and impartially.
• Employee has regular and predictable attendance and punctuality, with ability to work on critical business days as deemed necessary, including some evenings and weekends.
• Some local travel by car may be required during the working day.

Location:

Ada

Department: 9340 Business Solutions Sales Operations

Time Type:
Full time

All employment is decided on the basis of qualifications, merit, and business need. PPLSI conforms to all laws and regulations concerning equal employment opportunities. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.

We prohibit retaliation for concerns raised about discrimination. If required, a reasonable accommodation can be provided. PPLSI is an equal opportunity employer.