Workplace Experience Coordinator

Workplace Experience Coordinator – JLLResponsibilities

Workplace Experience & Customer Engagement

Serve as a primary point of contact for daily occupant questions, requests, service needs, and general Wx support. Support a welcoming, professional, and customer‑focused environment in lobbies, office areas, collaboration spaces, and general common areas. Assist with daily site experience walk‑throughs, ensuring cleanliness, safety, way finding, supplies, and overall readiness. Maintain communication boards, visitor information, and messaging updates across key areas. Assist with employee onboarding support, workspace orientation, and facility familiarization.

Coordinate small‑to‑mid‑size onsite events including room setup, logistics, meeting support, and vendor coordination. Assist with seating plans, space readiness, signage, conference room functionality, and occupancy‑related tasks. Partner with Facilities, IT, Security, and departmental representatives for event and meeting requirements. Support workplace programs (awareness days, engagement activities, wellness touchpoints, etc.).

Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning, landscaping, pest control, hospitality, etc.) deliver consistent service standards. Confirm execution of daily service routes, spot checks, and readiness activities. Communicate service gaps or issues, escalating when necessary. Coordinate and help verify completion of workplace experience tasks executed by vendors.

Assist with internal communications, announcements, updates, and digital postings related to workplace experience. Capture and relay feedback from occupants to support continuous improvement efforts. Maintain updated workplace guides, SOPs, playbooks, and Wx service documentation.

Submit, track, and update work orders in Maximo or other systems as needed (training available). Support facility readiness for internal audits, inspections, and walk‑throughs. Assist in emergency response messaging, coordination, and safety protocol adherence during events. Help maintain documentation related to space use, events, visitor activities, and Wx operations.

• Strong customer service experience in hospitality, workplace experience, facilities coordination, or administrative support roles.
• Excellent verbal and written communication skills.
• Proficiency with MS Outlook, Excel, and basic office applications.
• Strong interpersonal skills with the ability to work across multiple teams.
• Ability to manage multiple tasks in a high‑paced environment.
• Ability to safely move throughout labs, offices, and manufacturing areas; occasionally lift up to 50 lbs.
• High attention to detail and reliability in daily execution.

• Experience in a GMP, biotech, or highly regulated facility.
• Experience working with CMMS systems such as Maximo.
• Exposure to event planning, hospitality services, or customer‑facing service roles.
• Experience working with vendor teams or service providers.

New Albany, Ohio (on‑site)

Monday to Friday 7:00am to 3:30pm + may need to flex hours to support on‑campus events.

$55,300.00 - $80,200.00

GMP‑regulated pharmaceutical campus. May require limited support during special events, early morning activities, or occasional after‑hours needs.

JLL is an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.