Implementation & Onboarding Manager

Employer Implementation & Onboarding Manager

Boston, Massachusetts

Hybrid Office Model

We are hiring an Employer Implementation & Onboarding Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership → program launch → operational activation. You will guide employer partners through onboarding, coordinate cross‑functional internal teams, and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasp’s partner ecosystem and requires someone who can drive execution across teams, influence stakeholders without formal authority, and establish the operational cadence that ensures successful implementations.

The ideal candidate is both operator and relationship builder — someone who can manage complex launches while building trust with employer partners and internal teams.

• Own end-to-end onboarding and implementation of Clasp programs with employer partners from signed partnership through program launch and operational activation
• Develop and manage implementation plans, timelines, and milestones to ensure successful and timely program launches
• Serve as the internal quarterback for partner launches, coordinating cross‑functional teams across Partnerships, Product, Engineering, Marketing, and Operations
• Develop a strong understanding of Clasp’s platform, data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.
• Drive cross‑functional execution and accountability, ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches
• Guide employer partners through onboarding and activation, delivering training, resources, and support to ensure successful program adoption
• Lead discovery conversations with partners to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp’s platform.
• Build strong relationships with employer stakeholders, helping identify internal champions and driving engagement with Clasp programs
• Identify risks early and proactively implement solutions to keep implementations on track and ensure successful launches
• Establish and manage implementation operating cadence, including internal coordination, partner milestone tracking, and progress reporting
• Bridge technical and partner‑facing teams by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners.
• Translate partner needs into actionable requirements for Product and Operations teams to improve the platform and onboarding experience
• Improve and scale implementation processes and playbooks to support Clasp’s growing employer partner ecosystem

• 3+ years of experience in implementations, onboarding, partner success, or program management
• Experience managing complex partner or customer implementations
• Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions
• Experience working with enterprise customers or employer partners
• Experience in HR tech, fintech, education, benefits platforms, or other regulated industries is a plus

• Competitive cash and equity compensation
• Health and dental benefits
• 401(k)
• Commuter benefits
• Flexible PTO