Process Improvement Consultant – Retail Bank Operations

Responsibilities

• Support RBO workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement
• Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership
• Coordinate with Line of Business, Finance, and HR Business Partners on Workforce Planning, Optimization, and Performance Monitoring, including:
  Benefit Analysis and Realization, Key Strategic Initiative Support, Personnel Budget Planning & Evaluation for All Proposed Requisition s, Performance Monitoring & Regular Staff Assessments

• Strong written and verbal communication skills with the ability to translate analytics into business insights
• Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners
• Ability to structure ambiguous information and create clear, actionable output
• Ability to assess Behavioral Analytics / Data - Identify and correlate business process data with human behavior
• Strong data analysis skills with proficiency in Excel (Pivot tables, advanced functions)
• Ability to connect with variety of Stakeholders, assess operational processes and identify opportunities for workforce optimization
• Excellent data‑gathering, documentation, and problem‑solving skills
• Strong attention to detail and active monitoring mindset
• Background in operations, business analysis, workforce analytics, or operation research is preferred
• Familiarity with Power Platform or Power Apps (preferred but not required)
• 3+ years of relevant / direct industry experience