Manager Organizational Effectiveness Operations

Overview

The Manager, Organizational Effectiveness Operations will play a vital role in the Organizational Effectiveness department by managing the operational processes, systems, and participant experiences that support the successful delivery and scaling of Organizational Effectiveness programs and initiatives.

The Manager, Organizational Effectiveness Operations will play a vital role in the Organizational Effectiveness department by managing the operational processes, systems, and participant experiences that support the successful delivery and scaling of Organizational Effectiveness programs and initiatives. This role serves as a primary operational partner to an assigned Organizational Effectiveness portfolio, supporting enrollment, participant communications, logistics, project coordination, and operational readiness.

The Manager will also identify and implement opportunities to improve, simplify, automate, and scale OE processes and infrastructure. In addition to supporting assigned portfolios, this role will contribute to the continued evolution of Organizational Effectiveness by helping build systems, processes, and infrastructure that support learning, talent, organizational capability, and other enterprise OE initiatives.

• Program and Portfolio Operations:
  • Serve as the primary operations partner for an assigned Organizational Effectiveness portfolio.
  • Collaborate with OE leaders to plan, coordinate, and execute development programs and other OE initiatives.
  • Manage participant enrollment, registration, communications, and key logistical processes.
  • Ensure programs and initiatives are operationally ready and effectively coordinated.
  • Identify and resolve operational issues that may impact program delivery or participant experience.
  • Maintain clear and reliable processes for recurring OE activities.
• Participant
  
  Experience:
  • Support the design and delivery of a consistent, effective, and participant-centered experience across assigned programs and initiatives.
  • Coordinate participant communications and key experience touchpoints before, during, and after programs.
  • Identify barriers and friction points that make OE opportunities difficult to access or navigate.
  • Gather participant feedback and use insights to improve future experiences.
  • Partner with OE leaders to ensure participant needs are considered throughout program and initiative design.
• Systems, Technology, and Process Improvement:
  • Develop, maintain, and improve systems and processes that support Organizational Effectiveness programs and initiatives.
  • Identify opportunities to simplify, standardize, automate, or eliminate unnecessary work.
  • Utilize technology, automation, and artificial intelligence to improve operational efficiency and scalability.
  • Support the development and maintenance of databases, tracking systems, and other OE infrastructure.
  • Document key processes and establish consistent workflows where appropriate.
  • Partner with internal technology, HRIS, and other stakeholders to improve systems and processes.
• Project Management and Coordination:
  • Provide project management and coordination support for assigned OE initiatives.
  • Develop and maintain project plans, timelines, and key deliverables.
  • Coordinate stakeholders and support communication across work streams.
  • Identify risks, dependencies, and barriers to successful implementation.
  • Track progress and ensure key milestones are completed.
  • Support the implementation of new programs, processes, and OE initiatives.
• Data, Documentation, and Reporting:
  • Maintain accurate records related to program participation, operational activities, and assigned OE initiatives.
  • Support the collection and organization of data needed to understand program operations and participant experience.
  • Genera…