Spare Parts Coordinator

Summary

As part of the Spare Parts Group, this position is responsible for coordinating all Spare Parts activities.

Follow Standardized Order to Cash Process:

• Provide spare part and retrofit quotations to customers, via the SAP system.
• Process and coordinate spare part, warranty, retrofit, domestic, and international part order types.
• Define basic spare part, warranty, and retrofit part order types.
• Communicate with customers via phone and email.
• Communicate with customers to clarify lead time urgency.
• Collaborate with procurement and other cross functional teams to improve lead times when appropriate.
• Provide proactive communication to sales and management when customer delivery expectations will not be met.
• Track spare parts orders with lead times and provide updates to the customer when delivery timing changes or delivery is scheduled/imminent.
• Provide requisite information to freight team, including customs documents to allow international deliveries.

• Lives our Values, Customer Focused, Collaborative – Responds to customer and sales team outreach in timely manner with professionalism, patience, and positivity. Considers opportunity, urgency, and magnitude to assign priority and provides proactive sales and customer facing communication (via email or phone) that instills confidence and minimizes chaos. Shares information with others. Encourages unity rather than “us vs. them” thinking in self and others.
• Self-Development and Situational Adaptability – Considers lead times, machine status (down), technician and customer availability, as well as strategic business relationships in decision making. Escalates to subject matter experts and involves sales team as needed. Takes initiative with manager to participate in, and is committed to, training programs.
• Maintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to escalate issues.

• Balances multiple activities and requests simultaneously.
• Works without supervision to collect, organize, and analyze information for use in reporting and decision making.
• Understands basic equipment function – able to identify equipment functional locations and state general equipment functions.
• Understands parts definition process.
• Can execute standardized order to cash process for parts and retrofits, through SAP.
• Delivers impactful verbal and written communication.

This position has no supervisory responsibilities.

This job operates in a professional office environment in our Florence facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines which create low-moderate noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit at a computer terminal for an extended period of time, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop, and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to sit at a computer terminal for an extended period of time.
• Light to moderate lifting is required.
• Ability to work in a constant state of alertness required.

This is a salaried, exempt level, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm. This position is not eligible for overtime pay. Actual working hours may vary.

Travel is negligible, but is primarily local and during the business day, although some out-of-the-area and overnight travel is possible. Travel to Germany or other international locations, while not likely, is possible for training/conferences.

• Associates…