Customer Service Representative

Are you a dedicated and dynamic Customer Service Specialist looking for a HYBRID role? Do you have mechanical aptitude or experience in a manufacturing facility?

Apply today!

• Direct Hire
• Onsite in Florence KY (hybrid)
• 8am - 5pm EST

• High school diploma or equivalent education required.
• Preferred Bachelor’s degree in Business Administration, Communications, or related field.
• 1 - 3 years of general customer service experience.
• Evidence of mechanical aptitude, preferred experience in a manufacturing setting. Strong organizational, problem solving, phone and interpersonal skills.
• Ability to confidently assess and mediate high pressure situations.
• Proficient in Microsoft Office applications and ability to work in multiple systems.
• This role follows a hybrid schedule and requires regular inperson work at our Florence, KY office. Candidates must live within commuting distance.

• Coordinate orders and shipments between Manufacturing and customers.
• Serves as liaison between internal departments and external customers or sales representatives.
• Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to appropriate Sales Manager, Technical Sales, or Product Champion.
• Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or necessity of substitutions.
• Responds to complaints, and coordinates response with responsible departments.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

$44,000 - $55,000 / year

HV23