Customer Service Representative - Walnut Creek Banking Center

Full Time – Walnut Creek, OH, US

Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.

• Serve our customers in a professional and caring manner:
  • Adhere to CSB Customer Service & Retail Ready! Standards
  • Follow CSB’s professional standards of dress and conduct.
  • Build rapport with customers by asking quality questions to help meet their needs.
  • Demonstrate a commitment to CSB’s vision, mission, and core values and seek to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.
• Project a positive image of CSB:
  • Promote CSB by participating in community activities.
  • Represent CSB through professional and courteous conduct.
• Execute service & sales initiatives to support growth in customer portfolios:
  • Utilize relationship banking principles during customer interaction.
  • Understand and have the ability to explain the features and benefits of all banking products and services.
  • Recommend products and services that fit the needs of the customer.
• Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
  • Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures.
  • Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures.
  • Balance cash drawer at end of every banking day.
  • Assist customers in accessing safe deposit boxes.
  • Provide customer referrals to bank personnel as appropriate.
  • Scan proof work to Deposit Operations throughout each day.
  • Perform end of day duties as needed, such as utilities and cash advance item reconciliation.
• Count and balance cash in automated teller machines (ATM).
• Balance and complete regular maintenance on coin machine.
• Assist Banking Center Manager in opening and closing the Banking Center.
• Demonstrate a commitment to CSB’s vision, mission, and core values and seek to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education:

A high school diploma or general education degree (GED) is required.

• Competitive base wage.
• Incentive compensation and profit sharing.
• Comprehensive benefits including medical, dental, vision, short‑ and long‑term disability, and group life insurance – (plan and/or benefits eligibility requirements apply).
• Paid time off for vacation, illness, bereavement, and jury duty.
• 401(k) with an employer match and on‑site advisers.
• Employee Assistant Program (EAP) with free access to mental health resources.
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle.
• Training and professional development opportunities to help you reach your long‑term goals.
• Paid holidays available immediately upon hire.
• Volunteerism opportunities to give back to our local communities.

The Commercial & Savings Bank is an Equal Opportunity Employer.