Client Service Representative; CSR – Social Media & Marketing Focus

Join our dynamic veterinary team as a Client Service Representative (CSR) and play a key role in both client experience and hospital growth!

We’re looking for someone who loves people, thrives in a fast-paced environment, and has a passion for social media, content creation, and marketing. This is a unique opportunity to combine exceptional customer service with creativity to help bring our hospital to life both in-person and online.

• Be the first friendly face and voice for our clients and patients
• Manage phone calls, scheduling, and front desk flow with efficiency and warmth
• Create a welcoming, organized, and positive client experience
• Capture and create engaging social media content (photos, videos, stories)
• Assist with posting and maintaining hospital social media accounts
• Support marketing efforts including promotions, events, and client communication
• Help educate pet owners and ensure clear, consistent communication
• Maintain a clean and professional front desk and lobby area
• Collaborate with the team to highlight hospital culture and patient stories

• Strong customer service experience (veterinary or medical office preferred, but not required)
• Interest or experience in social media, marketing, or content creation
• Comfortable using platforms like Instagram, Facebook, and Tik Tok
• Positive, outgoing personality with strong communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for animals and creating great client experiences
• Creative thinker who enjoys bringing new ideas to the table

• Experience with Canva, basic photo/video editing, or content planning
• Background in veterinary medicine or animal care
• Interest in growing a brand and engaging with a local community

• Opportunity to grow your skills in both customer service and marketing
• Fun, collaborative team environment
• Ability to make a real impact on both patient care and hospital growth
• Ongoing training and development opportunities

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.