Guest Services Associate - South Shore Resort

Overview

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Position: Guest Services Associate

Hours and Compensation: Fulltime hours — $18.00 per hour

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Provide room rate quotes and confirm reservations; respond to guest inquiries and concerns as quickly and completely as possible.
• Process cash and credit card transactions strictly following established procedures; balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes and information about the resort and area attractions.

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
• Benefit details include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, 401k with employer match (subject to eligibility, including tenure).
• Paid time off, parental leave, holidays (speak to your recruiter for additional information); wish day paid time to volunteer at an approved organization.
• Wellness program and Employee Assistance Program; voluntary income protection benefits.
• Temporary and/or seasonal associates may be ineligible for Paid Time Off.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.