Veterinary Receptionist

Job Summary

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to answer questions.
• Processing orders (OLP), forms, new client applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensuring customer satisfaction and providing professional customer support.
• Deescalating situations with clients before presenting to mgmt.
• Basic quote/estimate knowledge.
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scanning documents and emailing to neighboring practices and owners.
• Scheduling appointments with awareness of doctor schedules and accommodating client and doctor needs.
• Managing traffic flow.
• Client education; supplying clients with information about standard recommendations on animal husbandry, wellness care, and disease/parasite prevention.

The base salary range for this full‑time position is $20.00 - $25.00. Pay is determined by location, experience, and other factors.

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including sick time.
• For Colorado employees: paid sick and safe leave and public health emergency leave in accordance with Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.