Lead Concierge

About the Organization

The Stock Farm Club is steeped in a tradition of distinction and excellence as one of the finest private golf clubs in the country, which evolved from the vision of Charles Schwab. Nestled in the heart of the Bitterroot Valley, the Club boasts an atmosphere of relaxation and enjoyment. Our teams are passionate about providing great services to Members and their guests as if they were members of our own families.

Lead Concierge

Pay Range: $20-25/hour

Employment Type: Full-Time, Year-Round, Permanent

Location: Stock Farm Club

Open Date: 6/25/2026

Summary

Assists Members and Guests by providing personalized services, including making dining, event, transportation, and other reservations; recommending activities and amenities; and offering general information and support related to Club services, operations, and programs. This position also assists the Director of Lodging and Transportation directly with billing membership for the services ordered, training all other Concierge positions hired, being the primary contact to Shuttle Drivers, as well as helping communicate and solve issues with other Concierge employees.

This position works alongside the Director of Lodging and Transportation to coordinate, organize, and maintain the overall function of the Concierge desk.

Various Shifts

General & Administrative

Non-Exempt

Stock Farm Club is an equal employment opportunity employer. The Club does not refuse employment or discriminate in compensation, or the other terms, conditions, and privileges of employment based upon race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, political beliefs, genetic information, protect veteran status, LGBTQ , vaccine status or whether a person has an immunity passport.

The Club does not tolerate discrimination or harassment because a person is married to or associates with any of these protected groups.

• Provides specific information to Members/Guests/callers regarding Stock Farm Club, operations & activities, community and local attractions, as well as recreational opportunities
• Maintains a thorough knowledge of local activities, community and Club events, attractions, and points of interest throughout Hamilton, the Bitterroot Valley, Missoula, and Western Montana, while preserving accurate and up-to-date reference materials and records to support member and guest inquiries.
• Greets Members and Guests in a professional, friendly, and courteous manner, ensuring a positive arrival and departure experience by efficiently managing check-in and check-out procedures.
• Answers telephone calls and retrieves voicemails from multi-line phone systems; takes messages and refers/transfers calls as appropriate.
• Performs all start-of-shift and end-of-shift duties and opening/closing activities required for the position.
• Maintains reservation logs for dining facilities and special events; maintains accurate and up-to-date records for use by Member Services, Food & Beverage, and Events departments.
• Maintains and regularly updates Concierge Club activity information book.
• Coordinates and facilitates Member and Guest activity and service requests with appropriate departments and/or community partners; provides assistance with babysitting, pet sitting/pet walking, and similar personal services.
• Provides variety of business services to Members/Guests such as receiving/shipping packages, faxing/ printing needs, and assistance with Club webpage and app logins/accounts.
• Maintains a comprehensive knowledge of Stock Farm Club properties and destinations, local and regional airports, and frequently requested locations to effectively assist Members and Guests with transportation, directions, and travel arrangements.
• Distributes tickets/admission materials for specific events attended by Members/Guests.
• Coordinates and organizes any transportation requests for Members/Guests.
• Enters all transportation requests into Formstack forms.
• Creates calendar appointments in Outlook Shuttle Calendar and adds all relevant shuttle information within the notes of that specific appointment as well as attaching submitted Formstack forms.
• Coordinates, communicates and assigns Shuttle Drivers for transportation requests submitted.
• Communicates professionally, respectfully, and with attention to detail with Shuttle Drivers via phone and email.
• Communicates professionally with Members and Guests via email to confirm transportation arrangements, including shuttle schedules, pickup details, and driver information.
• Assists in training all other Concierge positions hired.
• Assists in running appropriate errands for members/guests to include pick-up and delivery of items.
• Assists Director of Lodging & Transportation with distributing lodging/rental keys, check-in packets and reservation system night audits.
• May assist in obtaining and recording credit card information to…