Shift supervisor, Customer Service​/HelpDesk

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

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Driving possibility, together.

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We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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The Supervisor will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of the Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

must have Floor care experience. Fast paced large warehouse environment. Duties include machine (auto scrubber) operation, warehouse floor care, supervision for 2+ team members, reports to manager.

Qualifications

* Must be 18 years of age or older.

* Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications

* Customer Service Experience

* One year of lead or supervisory experience

* Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.

* Demonstrate capability and interest in training others.

* Can be relied on to train service technicians and trainees.

* Teach other technicians how to solve problems without solving the problem for them.

* Keep technical knowledge up to date regarding equipment and concepts.

* When presented with a problem, know what to do, and why, and whether to repair or replace.

* Search out and read applicable manuals and online sources.

* Belong to and take advantage of technical organizations to improve technical knowledge.

* Demonstrate capability of a handling heavy workload of calls

* Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.

* Follow point-by-point troubleshooting guides to find faults in a short period of time.

* Avoid needless callbacks by checking complete system before leaving the job.

* Check safety and limit controls for proper setting before leaving the job.

* When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

* Use proper tools and instruments for troubleshooting.

* Inform customer when arriving at or leaving the job and when planning to return.

* Explore a customer complaint to determine the real problem.

* Respond to customer complaints with the proper amount of sympathy and empathy.

* When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

* Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

* Demonstrate ability to accurately determine job priorities by:

* Adhering to planned call schedule

* Scheduling report time…