Client Service Supervisor - HAO weekends

Client Service Supervisor - HAO

Monday to Friday; weekends as needed; 7:30am to 4:30pm

Job Category: Client Services

Requisition Number: CLIEN
009368

• Full‑Time
• On‑site

HAO USA Florence KY
5101 Renegade Way
Florence, KY 41042, USA

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

• Job may require extended sitting or standing, use of standard office equipment.

• Quality Focus
• Problem Solving
• Resolving Conflict
• Ability to Multi‑task

• High school diploma or GED required
• Minimum seven years industry experience required
• Minimum five years supervisory experience required

• Professional certification may be required in some areas

We are proud to be an EEO/AA employer M/F/D/V. We perform pre‑employment substance abuse testing and maintain a drug‑free workplace.