Site Automation Engineer
Listed on 2026-04-23
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Engineering
Electrical Engineering, Systems Engineer, Robotics, Automation Engineering
About The Role
The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands‑on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime.
Strong communication, customer focus, and experience in automated manufacturing environments are key to success.
This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts and a rotation system that alternates from a three‑shift week to a four‑shift week. On‑call rotation includes a three‑hour remote response S.L.A. and a 24‑hour onsite response expectation. While primarily onsite, there is flexibility to work remotely when an onsite presence is not required.
What You Will Be Doing- Responsible for multiple robotic assembly systems deployed to a major tech customer
- Interact with the customer and customer manufacturing partner about performance of our equipment
- Collect customer feedback and share it within the organization as part of continuous improvement and product roadmap development
- Serve as primary interface between a team of remote technical experts and those on the line, including field service engineers and customer production leads
- Use troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
- Maintain status reports at various levels of detail and synthesis
- Educate and train customers on device operation, maintenance, troubleshooting and repair
- Provide excellent customer service, actively listen to customer concerns, and address issues
- Travel up to 10%, mostly for training
- Experience in an automation and robotics environment
- Bachelor’s Degree in Mechanical or Electrical Engineering; an associate degree with equivalent experience may be considered
- Automation, robotics, and PLC experience
- Understanding of Recipe Debug
- Experience using Vision systems for inspection and point of interest interpolation
- Confidence around electro‑mechanical systems and a zest for diagnosing new systems with complex failure modes
- Technical documentation experience (reading, creating, editing)
- Ability to diagnose and repair complex mechanical systems
Capability to follow electrical and mechanical drawings - Self‑starter with ability to work productively with minimal supervision
- Calm, collected demeanor and commitment to customer service
- Experience in an electronics manufacturing environment or similar
- Familiarity with code, command line interfaces, and ability to navigate a LAN (production‑style coding is not required)
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