Senior Critical Infrastructure Electrical Engineer – Supply Chain and Rack Testing Facility, Field Engineering

Amazon Critical Infrastructure Field Engineer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This is a first-of-its-kind role in a Supply Chain Facility Management (SCFM) space, which is responsible for the receiving, testing, staging, and logistics of rack hardware before deployment to data centers. The engineer will support the facility's electrical and cooling infrastructure (not the IT equipment itself), ensuring the physical environment supports safe and reliable rack testing operations.

As an Amazon Critical Infrastructure Field Engineer, you will provide full life-cycle engineering support across Amazon's SCFM facilities and Data Centers (DCs). You will serve as the primary engineering subject matter expert (SME) for your region, partnering with the SCFM team, Integrated Facilities Management (IFM) partners, and cross-functional stakeholders to maintain the safety, reliability, and operational efficiency of critical building infrastructure.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Critical Infrastructure Field Engineer, you will be leading projects to fit out the facilities we support to meet ever-evolving customer needs as we continue expanding our fleet in both Supply Chain facilities and hyper scale Data Center.

Key job responsibilities:

• Troubleshoot, conduct Root Cause Analysis (RCA), and create Corrective Action (CA) documentation for equipment failures
• Conduct feasibility studies for existing facility upgrades, review design solutions, improve availability, increase efficiency, and reduce operational cost, including Liquid Cooling technology enablement for Server and Rack Test environments
• Drive standardization of space planning, design implementation, and construction practices, leveraging core competency in facility and project management to deliver operational efficiencies to partner teams across AWS Infrastructure Services (AIS)
• Ability to navigate through ambiguity and directly support operational issues with minimum technical guidance, complex operating procedure reviews, critical equipment assessments, and on-site event support with cross functional teams
• Interface with internal teams including hardware engineers, Fleet Remediation Engineering, program managers, Environmental Health & Safety, Control, Design and Construction teams to promote standards that maintain consistency and reliability across the facilities
• Initiate and lead engineering audits, including on-site visits and produce reports outlining risks with recommended mitigations and lead remediations through implementation
• Act as resident engineer during new construction and fit-out projects. Support construction, review commissioning scripts and acceptance criteria, and turnover of new facilities
• Review preventive maintenance programs, ensuring proactive building preventive maintenance and optimal facility performance in partnership with the Integrated Facilities Management (IFM) partners
• Excited about a mix of office and field work. 25 % or more domestic and international travel may be required

A day in the life:

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Critical Infrastructure Field Engineer within SCFM and Data Center, you will be leading facility upgrade and greenfield building projects to support the ever-growing demands of DCs and Amazon's global Supply Chain operations.

About the team:

AWS Infrastructure Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative…