Host, Executive

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT TURFWAY PARK RACING & GAMING

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor.

We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

The Executive Host builds and maintains relationships with targeted gaming customers. Additionally, the Executive Host is responsible for seeking potential future guests in the Market through existing relationships and outside sales efforts. Ensures proactive and on-going communication with target customers through outbound phone, face to face interactions, emails and letters. Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.

The Executive Host offers complimentaries using established and approved guidelines, as well as good judgment. Leverages property amenities and marketing program to drive customer loyalty and revenue.

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
• Recruits new high-level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property;
  Arranges and assures execution of special services
• Ensures and promotes target customers have a player’s club card in use while on property
• Arranges for appropriate level of complementaries during visit
• Utilizes tools to document, track, and develop pipeline
• Appropriately resolves/deters customer complaints
• Manages the development and execution of special events both on and off-property that promote or stimulate revenue growth, including developing high potential worth customers unknown to the business
• Markets and fills promotional events, both hosted and gaming related
• Conducts phone marketing to target customers;
  Invites them to the property or to special events
• Collaborates with work-group and other support departments to ensure target customer satisfaction
• Creates an atmosphere of luck and celebrates customer wins
• Attains goals to meet company objectives
• Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information
• Develops relationships and partnerships with local vendors and establishments to increase VIP offerings within our community
• Performs other duties as assigned

• High school diploma or equivalent required
• Previous experience (5 Years) required as a successful Host or Executive Host OR three (3) years experience in a Gaming Marketing Supervisory or Management position
• Must be twenty-one (21) years of age or older
• Must be able to obtain valid gaming/racing license, where applicable

REQUIRED

SKILLS AND ABILITIES

• Excellent organizational, written and communication skills
• Ability to work in a fast-paced…