Event Supervisor

ABOUT CHURCHILL DOWNS INC.

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Requisition #: 4609

Location:

Florence, KY, US, 41042

Property:
Turfway Park Racing & Gaming

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor.

We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

The Event Supervisor oversees the planning and execution of banquet and catered events by leading front-of-house operations, supervising banquet staff, coordinating with internal departments, and ensuring exceptional guest service from event setup through completion.

• Responsible for front of house operations of all banquet & event spaces and other areas as assigned.
• Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.
• Oversee event setup and room readiness before guest arrival.
• Conduct pre-shift meetings with banquet staff.
• Coordinate with Sales, Culinary, Security, Facilities, and other departments to ensure successful event execution.
• Resolve operational issues during events while maintaining a high level of guest satisfaction.
• Monitor event timelines to ensure food service and event activities occur as scheduled.
• Ensure banquet equipment, furniture, and event spaces are maintained in excellent condition.
• Assist with forecasting staffing needs based on the event calendar.
• Accurately process and submit payroll and gratuity reports by established deadline.
• Collaborate with the culinary team to ensure quality of culinary standard.
• Ensure exceptional guest service through proper training, coaching, accountability, and adherence to service standards
• Foster a culture of positivity, teamwork, professionalism, and guest satisfaction among all team members
• Monitor guest satisfaction throughout events and proactively resolve service issues to ensure an exceptional event experience
• Ensure accuracy of all menus (food and drink) and update POS as required.
• Review Banquet Event Orders (BEOs) for accuracy and conduct regular BEO meetings to communicate event details with operational teams.
• Responsible for maintaining client contact and satisfaction from the time the contract is handed off from the sales team
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Responsible for overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of and enforce of all health department and safety standards.
• Responsible for completing event post-event reports.
• Other duties as assigned.

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility…