Sr Client Service Specialist, Commercial Card

Location

Open to candidates within the United States. Candidates residing near a Key Bank office (non‑branch location) are expected to work on site two days per week. Candidates residing outside Key Bank footprint will be remote.

Senior Client Service Specialist is responsible for handling the complex servicing needs of Key Bank’s commercial card program clients. They handle various client request types, conduct conversations with clients, internal partners, and vendors to ensure a best-in-class service experience. The role includes account maintenance, program website customization, transaction research, and supporting complex integration efforts.

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with attention to accuracy and achievement within Service‑Level‑Agreements (SLA).
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

• Minimum five years in financial services or banking, or fintech experience.
• Minimum one year experience in relationship management.
• Minimum two years customer service or customer‑facing experience.

• Commercial card platform or product experience.
• Product management or product support.
• Vendor management experience.
• Issuer processing systems experience (e.g., TYSYS, FISERV, DXC).
• Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM.
• Transmission and file feed development and management skills.
• Experience in client escalation management.
• Platform or software experience:
  Enterprise Resource Planning (ERP) and financial system software and expense management software or similar.
• Critical thinking and excellent problem‑solving.
• Strong internal and external communication skills.
• Organizational skills, including attention to detail and ability to prioritize work.
• Excellent time‑management skills in a fast‑paced, ever‑changing work environment.
• A team player with proven ability to build strong collaborative relationships with internal partners.
• Ability to identify inefficient processes, recommend solutions.
• Ability to change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

The position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis.

This position is eligible to earn a base salary in the range of $52,000.00 – $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. The employee is eligible for benefits consistent with Key Bank’s benefits program.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing