Senior Operations Lead – PNC Wealth Management

Responsibilities

• Oversees operations workflow and assists team with executing complex transactions/processes
• Monitors and coordinates operations workflow and resolves escalated issues
• May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
• Partners internally to identify, resolve, and provide guidance regarding escalations
• May interact with external customers and third parties in completing transactions or resolving escalated issues
• Coaches team members and provides applicable training
• Leads team huddles/meetings and/or continuous improvement sessions
• Provides input on team member performance and development
• Provides consultation and advice to internal and external customers
• Reviews existing processes and drives improvements/implementation
• Updates standard operating procedures
• Participates in and serves as subject matter resource for projects
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
• Participates in risk mitigation activities
• Verifies completeness and accuracy of procedures

• university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered