PT Consumer Banker II; Kettering

Consumer Banker Responsibilities

• Open and maintain customer accounts, perform account maintenance and related functions.
• Operate a teller drawer as required by management.
• Support client engagement through active calling, conversations, and follow‑up.
• Conduct daily activities in alignment with the First Financial Bank Experience, including partner collaboration with internal constituencies to provide proper expertise for services or solutions.
• Ensure client follow‑up calls occur within the proper time frame.
• Maintain all operational and risk management standards.
• Perform other duties to assist clients in transactions within the branch, drive‑thru, phone, and email channels.
• Model leadership and alignment with First Financials Mission and Values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Collaborate with District Specialists to execute retail strategies and objectives, attract, retain, and grow core client relationships.
• Function as a client’s personal trusted advisor using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience, including site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management.
• Provide digital assistance for clients establishing or using the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially complex ones.

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience with a record of achieving sales and service goals.
• High school diploma or GED required.
• May obtain notary authorization.
• Strong bank product knowledge and solid sales skills.

• Associate’s or Bachelor’s degree, or equivalent combination of education and work experience in sales.

• Occasionally lift and carry up to 50 lb.
• Frequently lift and carry up to 10 lb.
• Frequently sit, stand, walk, and drive.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law, regulation, and related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC, and suspicious activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules

$18.00 – $20.67 per hour