Quality Control Analyst

Office of Family Assistance

The Office of Family Assistance (OFA) provides operational, technical assistance and training support for safety net programs that assist low-income Ohioans. It manages public assistance programs such as Ohio Works First (OWF), Supplemental Nutrition Assistance Program (SNAP), Commodity Supplemental Food Program (CSFP), and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies, administers the Ohio Benefits online system, and supports employment and training initiatives to help Ohioans achieve economic stability.

Learn more about the office by visiting the ODJFS OFA webpage.

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals purchase nutritious food. This office reviews SNAP cases to ensure they are processed accurately and on time. In this role, you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

• Maintaining a timeliness and accuracy rate of at least 88% on each review
• Managing and implementing policy updates
• Independently managing multiple assignments with overlapping due dates

Full-time. Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

This position will be headquartered at the Rhodes State Office Tower, 30 East Broad Street, Columbus, OH 43215.

Requires traveling 5-6 times per month. ODJFS fleet vehicles are available for travel use. To operate a state vehicle, you must have a valid driver's license.

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance
• 3 months experience training or 3 months experience in technical writing
• 3 months experience training or 3 months experience in mainframe databases
• Valid Ohio driver's license

• Completion of undergraduate core coursework in social & or behavioral science
• 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs
• 3 months experience training or 3 months experience in technical writing3 months experience training or 3 months experience in mainframe databases
• Valid Ohio driver's license

• Equivalent of minimum class qualifications for employment noted above

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $30.55 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter.

Cost of Living Adjustments increase wages in these ranges each fiscal year.

Hourly: $30.55
$31.88
$33.52
$35.15
$36.90
$38.70
$40.59
$42.62
$44.74

Annual: $63,544
$66,310
$69,722
$73,112
$76,752
$80,496
$84,427
$88,650
$93,059

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

odjfscareerso.gov